THE NEGATIVE IMPACTS OF CORRUPTION ON NATIONAL DEVELOPMENT

Impact of corruption on national development Why is corruption a viable enterprise in poor countries including Nigeria? The causes of corruption are myriad; and they have political and cultural variables. According to Lipset and Lenz, there is a strong evidence points to a link between corruption and social diversity, ethno-linguistic fractionalization, and the proportions of country’s population adhering to different religious traditions. And studies note also that corruption is widespread in most non-democratic countries, and particularly, in countries that have been branded neo-patrimonial, kleptocratic and prebendal (NORAD 2000). Thus, the political system and the culture of a society could make the citizens more prone to corrupt activities. However, we shall focus...

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COSTUMER CARE SERVICE'' CONCEPT AND STRATEGIES''

Executive SummaryThe customer service study revealed that no specific tactic, technology, or mission statement is the key to effective customer service delivery. In fact, what is clear is that effective customer service delivery is organization specific, since services are designed around the targeted customers’ desires and the frontline employees delivering the services. The components of the process for producing effective customer service delivery include appropriately identifying and targeting the ideal customer, establishing a customer-focused vision that is consistent with the prioritized desires of the target customers, establishing the operational procedures and internal infrastructure that support customer service, continuously measuring customer and employee satisfaction, embracing...

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