WHY GOOD COMMUNICATION IS GOOD BUSINESS

LISTEN UPWhy Good Communication Is Good BusinessBy Marty Blalock Why is communication important to business? Couldn’t we just produce graduates skilled at crunching numbers? Good communication matters because business organizations are made up of people. As Robert Kent, former dean of Harvard Business School has said, “In business, communication is everything.” Research spanning several decades has consistently ranked communication skills as crucial for managers. Typically, managers spend 75 to 80 percent of their time engaged in some form of written or oral communication. Although often termed a “soft” skill, communication in a business organization provides the critical link between core functions. Let’s examine three...

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COMPLICATING FACTORS IN BUSINESS WORLD

COMPLICATING FACTORS IN CORPORATE WORLD.............................. FRAMING PROBLEMS Problems defining what the conflict is about and how it is being addressed ;   Confusing Interests with Positions Often parties are so committed to a single position (what they say they want) that they fail to consider why they are holding that position, and whether it really is likely to achieve their interests (what they really want).  Framing conflicts in terms of positions often obscures win-win solutions that become apparent when the conflict is framed on the basis of interests. Confusing Material Interests With Fundamental Human Needs Many intractable conflicts involve the inability of one or more groups to meet their fundamental...

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